How to
Find and Stop the Workplace Snitch. One of the first
lessons that most people learn in grade school is:
"Nobody likes a tattletale." But some people never get
this idea through their heads, and eventually, these
pint-sized snitches grow up and join the
work force,
where they make colleagues' and managers' lives
difficult.
Trust
is a key component of any successful company or team,
and it only takes one problem employee to kill the
atmosphere. This will naturally lead to decreased
productivity
over time. Snitching is also bad for
employee morale
and camaraderie; who wants to be friendly with people
that might stab you in the back? Besides creating an
overall dysfunctional workplace, tattletales can also
lead to increased employee
turnover,
costing a business the time and money it takes to
recruit new hires.
That said, there is a big difference between being petty
and what is commonly known as whistle-blowing — exposing
a person or company for illegal, dangerous or unethical
behaviors and practices. Employees should be encouraged
to inform their managers or the HR departments of
serious conduct breaches, such as
sexual harassment,
embezzlement or threats of violence. And if this results
in no action, employees should take their complaints to
the relevant state regulatory department.
But in general, employees who complain every time a
co-worker takes the last doughnut, shows up 10 minutes
late or periodically forgets to wear a tie are simply
petty — and bad for business.
Here are a few ways that employees can spot potentially
divisive co-workers (so that they can give them a wide
berth), as well as a few sound strategies for dealing
with colleagues or underlings who simply refuse to mind
their own business.
Spotting a Snitch
As an employee, it doesn't bode well for your career prospects to falsely accuse another worker of anything, and that applies to tattling as well. Therefore, you should never attempt to out a suspected office snitch or start rumors about who you think the mole is. However, you may find that it's a good idea steer clear of an employee:
1. Whose job responsibilities have
been marginalized:
Employees whose job
responsibilities have been gradually taken away from
them may be in danger of an eventual
layoff.
The natural reaction to this is anger and indignation,
which may cause some people to lash out at their fellow
employees. Workers who feel insecure in their positions
may resort to snitching as a way to cast themselves in a
more favorable light with management and thus avoid
losing their jobs. And of course, there will always be
those people who just want revenge and don't care who
has to pay — as long as someone does.
2. Who shows
disrespect and jealousy toward colleagues:
If one of your co-workers constantly talks trash about
other employees in public, there's a better-than-average
chance that they're also doing so behind closed doors
with management. Also, someone who was recently denied a
promotion
or has been stuck in a menial, unsatisfying job for
years probably has a good deal of pent-up resentment and
may be jealous of other employees that seem to have it
better. Such workers may stoop to snitching as a way to
drag down other employees and prove once and for all
that they should really have that job. However, since
most managers dislike a complainer as much as co-workers
do, squealing is almost never a successful strategy for
ascending the corporate ladder.
3. Who constantly hangs around common areas:
All of those old adages about "water cooler gossip" are
true; office break rooms, kitchens and other common
areas are prime places to overhear the latest workplace
rumors or pick up scandalous tidbits about co-workers'
wild weekends. Sure, everyone makes a few trips each day
to common areas to eat lunch or exchange pleasantries
with colleagues, but most people eventually return to
their desks and get back to work. If you've never seen
one of your co-workers outside of the kitchen, it might
just be a harmless coincidence. But then again, it might
not.
4. Who is regularly
seen sucking up to management:
Bootlickers are nearly as reviled in offices as
tattletales, so it makes sense that these two
personality flaws tend to go hand in hand. Such
employees may use any face they get with upper
management or executives to point out other employees'
wrongdoings, once again to cast themselves in a more
favorable light (and to make sure that the higher-ups
are aware of the snitchs' vigilance and staunch
adherence to company policies). Most busy upper managers
have much better things to do than listen to childish
complaints, but that doesn't mean that the problem
employee won't keep trying.
5. Who
never seems to leave the office:
Ninety-nine percent of the time, those who work long
hours are actually working hard, and they are probably
arriving early or leaving late because they're on a
tight deadline or are overloaded with projects. But long
workdays also give a snitch the chance to witness all
other workers' comings, goings and other activities. So
if one of your co-workers is a constant office presence
and they display all of the aforementioned warning
signs, you may have found the offender.
Strategies for Dealing with Snitches
Snitching is a hard habit for some people to break, but fortunately, there are a few steps that employees can take to protect themselves from trifling or unjust accusations. Managers can also do a few things to help nip a tattletale in the bud or minimize the damage that one can do to a team.
For Employees:
1. Stay
tight-lipped.
Don't give devious
co-workers ammo that they can use against you. While you
should be professional and polite to all of your
co-workers — even the suspected snitch — avoid revealing
too much about your personal life or details about any
projects you're working on. If a person is determined to
knock you down the corporate ladder, he or she will find
a creative way to use any information you volunteer
against you, no matter how insignificant it seems.
2. Exceed
performance expectations.
If you've always gotten stellar
performance
reviews and have proved your value to the company, your
manager will most likely blow off a co-worker's trivial
complaints and tell him or her to stop complaining and
get back to work. Conversely, if your job performance
has taken a nosedive or you've botched a big project,
any accusation leveled against you could be the straw
that breaks the camel's back.
3. Don't fight fire
with fire.
Whatever you do, don't retaliate
by gathering unflattering information about other
employees and passing it on. You will only lose the
respect of your managers and co-workers.
4. Don't lose your
temper.
Many divisive employees thrive on
attention, and if you angrily confront a suspected
informant, you're letting him or her win. More
importantly, reacting defensively to accusations will
lead many of your colleagues to believe that you're
guilty or that you actually committed an offense that
warranted being turned in for.
5. Use a strong
password on your computer.
Only the most
dedicated backstabber would actually try logging on to a
co-worker's machine to snoop around email and other
personal documents. However, stranger things have
happened, so it's a smart idea to protect your
workstation with an unbreakable
password.
You may also want to make a habit of clearing your Web
browser's history; after all, you don't want a
troublemaker telling everyone that you were checking
the basketball scores on ESPN.com last Friday afternoon.
For Managers:
1. Never reward a snitch.
Rewarding
a snitch with a promotion or work on a big project only
encourages him or her to continue this destructive
behavior. The employee will naturally connect the reward
with the tattling and will begin to bombard you with
tales of the latest employee indiscretions.
2. Explain why the behavior is
counterproductive. As previously mentioned,
workers are likely to become paranoid once they know
that the team has a divisive member. Explain to the
problem employee how he or she is creating animosity and
affecting everyone's happiness and productivity. Lay out
repercussions as a proactive measure.
3. Pile on the boring work. Workers who
are obsessed with the intricacies of their colleagues'
days clearly have too much
time on their hands.
So pile on extra work. And who knows? The tattler may
even connect the dots and realize that piles of tedious
work show up every time they open their mouth.
4. Move the employee to a low-impact location.
If your company has a large office, consider moving the
problem employee to a location where he or she has
minimal access to other employees. This will hopefully
convince the individual to mind his or her own business,
but if not, it will at least help other employees
breathe a little easier.
5. Set up a meeting with HR. When all other
strategies have failed, an inveterate busybody should be
referred to the HR department, which can issue further
warnings or take the appropriate disciplinary measures.
Remember: A work force or team built on trust will be
happier, more productive and more effective. So don't
let one person ruin the dynamic for everyone.